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Website Privacy Policy

Please read this Privacy Policy carefully before using this website as your use of this website for any reason whatsoever will mean that you have voluntarily agreed to be legally bound by the terms and conditions contained in this Privacy Policy.


Thank you for visiting the website ("Website"). The Website is made available by Decarb AG ("we", "us" or "our") and we are committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which any personal information (as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”)) (“Personal Information”) we collect from you, or that you provide to us, will be used, stored and processed by us. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all appropriate, reasonable, technical and organisational measures to prevent unauthorised access to, or disclosure of your Personal Information. However, as no security system is impenetrable, we cannot guarantee and do represent or warrant that your Personal Information will be one hundred percent secure or that the information you supply (including information contained in electronic messages and/or emails sent to or from the Website and/or any contact email address on the Website) will not be intercepted while being transmitted to and from us over the Internet.

You agree that we may collect, process and store your Personal Information ("Collect") for the purposes of providing you with access to our Website, content, products and/or services and the products and/or services of our suppliers, affiliates and selected third parties (“Product Companies”), and for any of the purposes described herein.

Types Of Personal Information We Collect

The types of Personal Information that we may collect include information necessary for our legitimate business interests and the types of Personal Information specified in POPIA such as your first and last name, email address and billing information (including address, debit or credit card information and any other information required to complete a purchase).

Should you distribute our products and elect to make use of our e-wallet payment system, we may as a result of your use thereof Collect Personal Information of your customers. Should you elect to use our e-wallet payment system to process or collect payments from your customers or for any reason whatsoever, you undertake to:

i) obtain the prior written consent of your customers to the collection, storing and processing of their Personal Information by us;

ii) comply with POPIA and all local data protection laws, regulations, policies and/or codes (“Data Laws”), that may be enacted from time to time, and put in place and maintain sufficient measures, policies and systems to comply with such Data Laws; and

iii) implement technical and organisational security measures before processing Personal Information; and

iv) deal promptly with all inquiries from us relating to the Personal Information of your customers that we Collect.

When you visit our Website, our web server automatically records the name of your ISP (Internet Service Provider), the website from which you visit us, the pages on our Website you visit and in what sequence, and the date and length of your visit. This information is aggregate and anonymous data and does not identify you specifically. We may share this data for marketing purposes.

How Your Personal Information Is Used

We may Collect and use your Personal Information to:

i) inform you of changes made to our Website, content, products and/or services and/or the products and/or services of our Product Companies;

ii) inform you of changes made to our Terms and Conditions, Privacy Policy, Terms of Purchase, Returns Policy and any other documents and/or agreements incorporated therein by reference (“Legal Agreements”);

iii) market our products and/or services to you and the products and/or services of our Product Companies;

iv) send you correspondence (if you subscribed to our email list) and respond to any queries you may have;

v) determine and understand your specific customer needs and desires in order to improve our content, Website, and the products and services made available thereon;

vi) conduct security, administrative and legal processes and for purposes ancillary thereto;

vii) deliver the products and services made available for purchase on the Website to you;

viii) process payments when you purchase the products and/or services made available on the Website;

ix) process payments of your customers should you elect to make use of our e-wallet payment system; and

x) create your customer profile and/or account on our Website.

Our Cookies Policy

We and our third party service providers may send "cookies" to your computer or use similar technologies to enhance your online experience at our Website and across the Internet. "Cookies" are files that can identify you as a unique customer and store your personal preferences as product preferences to tell us which Website pages you have visited and in what order. We use cookies and other technical information to personalize your visit to our Website, to analyse traffic on our Website and to track user trends, patterns and selections for authorised download and for technical reasons connected with your use of our Website.

On their own, cookies do not contain or reveal any Personal Information, nor do we set any personally identifiable information in cookies, however, if you choose to provide us with Personal Information, it can be linked to the anonymous data stored in the cookies. Most browsers are initially set to accept cookies, however, if you prefer, you may adjust your browser to reject cookies from us or from any other website. Please note that this may prevent you accessing certain areas and features of our Website, content, products and services.

Personal Information That Is Publicly Available

You agree that Personal Information made available by you for viewing by others on or through our Website, social media pages or other websites (“Online Platforms”) can be used and stored by others. We may collect the Personal Information that you disclose, however, we cannot be liable for the use, security, storage or improper use of such Personal Information you voluntarily post on Online Platforms.

Storage And Processing Of Personal Information

By using our Website you agree that we may Collect your Personal Information for the purposes set out in this Privacy Policy.

Should you have or create an account on or through our Website or subscribed to our email list, your Personal Information may be processed by us using our enterprise resource planning (“ERP”) software or should we elect in our sole discretion, a third party operator which stores your Personal Information in a customer relationship management (“CRM”) system.

We will not store your Personal Information for longer than is necessary, unless it is lawful for us to do so.

Should a breach of your Personal Information occur, we will timeously inform you (and the Information Regulator) of such breach and provide you with as much information as we have available in relation thereto in order to allow you to take any necessary protective measures.

Confidentiality And Disclosure Of Information

We will take appropriate measures to ensure your Personal Information is kept confidential, however you understand that to balance our legitimate business interests we may share your Personal Information with:

i) our authorised employees, contractors, service providers, representatives and/or agents who have a legitimate need to know your Personal Information (“Agents”);

ii) our Product Companies and their Agents;

iii) any entity that directly or indirectly controls Decarb AG and their Agents. For the purposes of the aforegoing, “control”, means the ownership directly or indirectly of more than forty (40) per cent of the voting rights in a juristic person.

iv) our CRM service provider, third party payment processors and financial service providers;

v) social media and marketing websites or platforms, including Google, Facebook, Instagram, LinkedIn, X (formerly Twitter) and the like for purposes of advertising our content, products and/or services and the products and/or services of our Product Companies;

vi) regulators, auditors, legal advisors, other professionals and affected parties in order to:

a. obtain professional advice;

b. comply with applicable laws and regulations (as amended from time to time); and

c. protect our rights, including our rights under our Legal Agreements (including the investigation of a perceived breach of our Legal Agreements); and

d. protect the rights of the users of our Website and purchasers of our products and/or services made available on the Website and under our Legal Agreements.

We may share information about users of our Website and/or Online Platforms in an anonymous or aggregate form with third parties including advertisers and business partners, to understand customer trends and patterns and manage and improve our business relationships.

Third Party Websites

Please note that if you click on, or follow, any links from our Website to third party websites, our Privacy Policy will no longer apply. Please check the privacy policies of any such third party websites before submitting any Personal Information or other data, as we cannot accept any responsibility or liability in relation to such third party websites.

Access To Information And Data Subject Rights

Subject to the conditions in POPIA, you have the right to (1) know what Personal Information we have collected from/about you,(2) have your Personal Information permanently deleted or detroyed, (3) object to the processing of your Personal Information at any time, on reasonable grounds (including if the processing is for purposes of direct marketing (other than direct marketing by means of unsolicited electronic communications and you have not given your consent thereto)), (4) correct or update your Personal Information, (5) withdraw consent you have previously given us to process your Personal Information, and (6) lodge a complaint with the Information Regulator if you think your Personal Information is being used unlawfully (“Data Rights”).

To exercise your Data Rights please email us at In addition, we will always give you the opportunity to unsubscribe from our email list in all of our email communication with you.

Changes To This Privacy Policy

From time to time, we may revise this Privacy Policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection, use, storage and processing of Personal Information. If we decide to change this Privacy Policy, the changes will be posted on our Website (and be effective immediately) so that you are always informed of the latest version.

Please review our Privacy Policy each time you visit our Website to ensure that you are aware of all updates and changes that are made.

Protection Of Minors

To use and access our Website and/or purchase the products and/or services made available on the Website you must be 18 (eighteen) years or older. Accordingly, we do not knowingly collect any information or data from children under the age of 18 (eighteen). If you are under the age of 18 (eighteen) please do not use our Website or give us any Personal Information.


If any provision of this Privacy Policy is judged to be illegal, void or unenforceable it shall be deemed deleted and the continuation in full force and effect of the remainder of the provisions will not be prejudiced.


If you have any questions or comments about this Privacy Policy please contact us at

Last updated 6 September 2022